Frequently Asked Questions
Everything you need to know about shopping with TAPE Online.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
TAPE Online accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.
Can I track my package after it ships?
Yes, once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.